Terms and Conditions - Official SIM Unlock


Our pre-order unlock service, is a service where you are placed on a mailing list which ensures keenest price of unlock from our service providers and allows us to check that the device has not been blacklisted. The pre-order charge will be offset against the final unlocking amount which may exceed the pre-order charge depending on the carrier/contract status of the device. If the device returns as blocked due to unpaid bills an additional fee will be required by the carrier to clear the balance in order to complete the unlock. An email notification will be sent to you as soon as the unlock is available to release. This is a specialist service, benefiting from discounted rates and faster unlocking times through submission of bulk unlocks.

Our standard unlock service is for original device owners who are able to provide the original mobile number associated with the device, this is a one off payment with standard unlocking times set by the network provider.

1. Official SIM Unlock Service.

1.1 The services provided on the Official SIM Unlock website allow the user to remove the network lock from their mobile phone via IMEI number. All our services include customer support via email during office hours.

1.2 Once full payment has been received from a customer our service of providing an unlock solution begins. At the point of order placement our timeframes are calculated and given as a guideline.

1.3 Once the unlocking process is complete an email will be sent to the email address provided to notify the customer. The email will also provide the exact instructions for completing the unlocking process.

2. Buyer Requirements.

2.1 Customers must ensure that they check the compatibility of their handset with the network they intend to use once unlocked.

2.2 It is the customer's responsibility to ensure that they have read the information on this website.

2.3 Black listed / stolen / lost phones / contract issues / incorrect network provided (also known as Blocked) - The term black listed covers phones that are not paid off, lost, stolen, insurance claimed etc. It is the customer's responsibility to check whether the device is black listed. Lost, stolen and abused handsets are barred/blocked once reported and cannot be used inside the country it was blocked in on any major networks. If we undertake an unlock and find the phone has been marked Blocked and is in fact logged as either lost, stolen, abused, bad ESN and/or contract issues, we cannot refund your payment.

2.4 Certain networks may be subject to an additional charge and or require the phone to be 6 months old before unlocking. As this is an automated process and the device has already been submitted for unlock, this will remain in queue and the unlock will be released for the device upon expiry of the 6 month contract.

2.5 Prior to unlocking your phone, it is the customer's responsibility to make sure that their 'Contacts', 'Messages' and any other important data is properly backed up and synced prior to attempting any unlocking procedure. We will not accept responsibility for the loss of customer data for any reason.

2.6 Unlocking your Phone is 100% legal in the Europe, America and many other regions. Some laws may vary and it is down to the buyer to comply with local laws when unlocking their device.

2.7 In some circumstances we may require additional information about the device being unlocked.

2.8 If an unlock is being processed by us the user may not attempt to obtain an unlock by any other method. This could lead to the device breaching the maximum number of unlock requests.

2.9 Any issues with services provided by Official SIM Unlock MUST first be reported to us via the given support channels (email/helpdesk) We then request 7 days to satisfy any such issues.

3. Delivery Times and Service.

3.1 We reserve the right to change any information on the website including prices and delivery times at any time which are set by ourselves and the relative networks. If your unlock is in progress we will inform you immediately of any changes.

3.2 All estimated delivery times are calculated using business days.

3.3 We will endeavor to beat these delivery times but sometimes delays do occur with the network server. In the event of a significant delay, we would refund after 30 days.

4. Fraud Protection

4.1 We reserve the right to refuse any order that appears to be suspicious or that proves to be fraudulent.

Official SIM Unlock reserve the right to amend these terms and conditions at any given time. All changes made will reload on the website at Official SIM Unlock. Therefore, the buyer is responsible to read the terms and conditions on every occasion you visit Official SIM Unlock. Your use of the website will signify your acceptance to be bound by the latest terms of use.

All legal disputes related to card processing are handled under UK law.